出版社：Consejo Superior de Investigaciones Científicas
摘要：The quality of products and services is the buzzword of the 90's, specially in the information retrieval field. This article analyzes de quality level of three Spanish databases developed by the Council for Scientific Research : lCYT, ISOC and lME. The variable studied is the error rate, an objective indicator for the quality measurement. Finally, the results are compared to international standards.
关键词：Total quality management;TQM;error rate;database;Calidad total;tasa de error;bases de datos
