期刊名称：Sri Lanka Journal of Development Administration
印刷版ISSN：1391-8214
出版年度：2014
卷号：4
页码：97-110
DOI：10.4038/sljda.v4i0.7117
语种：English
出版社：Sri Lanka Institute of Development Administration
摘要：The purpose of this study is to develop a framework for public sector organizations to assess their performance. By implementing this framework the organization will become more citizen centric while they will be able to specifically identify areas of improvement. This study methodology utilizes an extensive literature search to identify key performance areas. These areas then will be further refined using an expert focus group. The model will undergo several refining cycles moving forward along with each implementation stage. After the initial refinement stage, it was able to identify 8 distinctive performance areas which are namely These are; Customer, Finance, HR, and Internal Processes, Culture, Governance, Leadership, and Strategy & Structure. Each of these areas is comprised of several tangible and intangible Key Performance Indicators.DOI: http://dx.doi.org/10.4038/sljda.v4i0.7117 Sri Lanka Journal of Development Administration, Vol. 4, pp. 97-100, 2014
关键词：Management;Organizational Health Index; Training Needs Analysis; PublicSector Performance Management; Competency Framework
