期刊名称：Electronic Journal of Applied Statistical Analysis : Decision Support Systems and Services Evaluation
电子版ISSN：2037-3627
出版年度：2011
卷号：2
期号：1
页码：1-14
DOI：10.1285/i2037-3627v2n1p1
语种：English
出版社：Università del Salento
摘要：Normal 0 14 false false false MicrosoftInternetExplorer4 The University of Padua conducted a survey to elicit the preferences of its students for new services that the university, the city and local authorities could offer to improve student life before, during and after graduation. In this paper, we present the statistical methodology for ranking services according to students’ preferences and discuss the resulting ranks of the services grouped in 10 thematic areas. We conclude that the preference elicitation method and the rank estimation method adopted in our research are appropriate for within-university prioritisation of student services.
关键词：service ranking;guidance services;preference analysis;dominance matrix;University of Padua
