期刊名称：International Review of Management and Marketing
电子版ISSN：2146-4405
出版年度：2014
卷号：4
期号：1
页码：24-33
语种：English
出版社：EconJournals
摘要：The purpose of this study is to show how a private eye care center in Turkey developed a Six Sigma infrastructure to investigate the root causes of complications occuring during LASIK surgeries. To analyze the collected data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control(DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Experience of the refractive surgeons, type of microkeratome and hygiene of microkeratome were identified to be Critical-to-Quality (CTQ) factors for a successful LASIK surgery. The most frequent complications of LASIK surgeries were found to be dry eye syndrome, subconjunctival haemorrhage and flap edge melt. The process sigma level was found to be 3.7135. Keywords: Six Sigma; ophthalmology; refractive surgery; complications JEL Classifications: I120; L15
