出版社：Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
摘要： Nosso objetivo principal é focalizar um velho debate, frequentemente retomado por professores de administração, que pode ser resumido na afirmativa (nem sempre aceita facilmente por professora ou praticantes dessa atividade) de que o técnico em O&M, como, tal, quase nada mais tem a oferecer, em consequência principalmente do aparecimento e do desenvolvimento da microcomputação eletrônica.
其他摘要：The article purposes to examine the degree in which the work of O&M experts will be affected, as concerns working methods, by the advent and extremely rapid development of electronic microcomputarization. In exposing their line of thought, the authors start by showing the practical significance of developmental methods concerning microminiaturization of the constitutive elements of a computer, and, also what were the results of applying this new technology to the manufacture of microcomputers. They particularly studied the use of microcomputers for office work, with a special emphasis on electronic mail, text - or word - processing and teleconferences, and provided also a brief appraisal covering the employment of telecommunication techniques to bureaucratic activities. After that, the authors show the impact of this whole set of electronic equipment on the division of bureaucratic work (which represents their special field of analysis) emphasizing the 50 called work stations as a new way for grouping bureaucratic activities. They finish by indicating that from the combination of new data processing techniques and the ones pertaining to telecommunications may already be figured out the need to alter, at least at graduation level, the courses on Administration, with a view to preparing a new type of O&M analyst, qualified to absorbing and practically applying the new technology. In Summing up, it is possible to say that in the field of O&M the methodology should be substantially entiched by the study of the varied types of electronic equipment, especially as concerns the utilization of microcomputers and telecommunications in office activities. However, the writers call attention to the fact that in less developed areas or institutions traditional O&M techniques will go on being useful; because of that, the good O&M analyst must dominate not only the new electronic technology, but also social sciences, in order to prevent his being' attracted by new gadgets not yet necessary under certain circumstances.
