摘要：The purpose of this paper is to characterize changes in facilities and its impacts on performance in some kind of organizations in Brazil. The research followed a literature review on innovation and quantitative analysis from a survey answered by 49 facilities managers in 2009. The study results showed that technical and organizational changes in facilities are focused on continuous improvements that impact directly the operational efficiency factors - productivity, quality and environment - and indirectly the financial resources - profit. Within a factor analysis it is possible to notice a conglomerates formation which can be named as changes in facilities which support business productivity, sustainability, quality and profitability. There is limited research material about changes characteristics and impacts in facilities mainly inside Brazilian companies which have significant representation in BRIC block (Brazil, Russia, India and China). Conglomerates indicate that improvements and innovations in facilities come from lower costs and increase assets and infrastructure lifecycle of organization support, powering managers for taking decisions. The technical and organizational changes identified were adopted mostly in an informal and tacit environment which allowed creation of new services and products in facilities, generating a continuous cycle to encourage improvements and innovations.
