摘要：Bekasi has one of the biggest industrial areas in Indonesia called Industrial Area of Jababeka 1 Cikarang, which has provided facility of employee “shuttle” transport for the employees. However, the employee shuttle service has not been able to accommodate all employees in the industrial areas especially in Industrial Area of Jababeka 1 Cikarang. This study aims to investigate the existing condition of operational performance of employee shuttle service, knowing the satisfaction and the necessity level of the service based on users’ perception, and provides recommendation for the improvement of employee shuttle service in the Industrial Area of Jababeka 1 Cikarang. This study uses Importance Performance Analysis (IPA) method and multiple linear regression models. The final regression model is Y = 2.034 + 1.621X2 + 1.039X4 + 1.311X5 + 0.829 X6 + 1.046X7 + 1.877X8 + 1.619X10. This results shows that there are 3 variables which influence the performance of employee shuttle service (R2= 0. 934) including X8 variable (Sanitary Facility/Dust Bin) and X2 variable (Vehicle Driving Skills), and X10 variable (Age of the Vehicle).
