摘要：Abstract The increasing demand for health care led healthcare organizations to efficiently and effectively organize their process. Indeed, hospitals are confronted to budget restrictions and certification obligations. To this end, planning and control in health care has received an increasing amount of attention over the last ten years, both in practice and literature. The challenge is twofold: on one hand, healthcare institutions have to provide patients with the best possible care. On the other hand, they aim to balance workload and maximize resource utilization. The present paper presents a patient-centered multi agents system for healthcare to plan and control the patient flow. The proposition is a decision support system for healthcare managers to improve their functioning and manage unpredictable hazards and disruptions.
