摘要：Abstract In this study, we tried to investigate the relationships between dimensions of organizational climate and the burnout syndrome in the call center. The MBI Maslach Burnout Inventory and the “Questionnaire for the Analysis of Organizational Climate” were administered to 114 call center operators. A context emerged from the data that just enough of the quality of organizational climate, high levels of burnout, and dissatisfaction is shown. The study of correlations between the observed variables can identify the strategic factors to define programs for the prevention of psychosocial risks and promoting individual and organizational welfare.
关键词：organizational climate;call center operator;burnout;well-being,stress
