出版社：Servicio de Publicaciones de la Universidad Complutense
摘要：In the article, two auxiliary work processes in a hospital are analysed; namely, the administrative work in the out-patients department and the work in the sterilisation service. The analysis focuses on two aspects. The first one refers to complexity produced by the degree of interactive work in work processes. The second one refers to opacity or invisibility of work and competencies necessary to accomplish it. Data has been obtained using an ethnographic approach, combining the use of observations and semi-directed interviews. The analysis develops reviewing descriptively and interpretatively each work process and deploying comparative reflections among them. The article finishes with conclusions related to the particular characteristics that auxiliary tasks have for workers and the organisation itself.
其他摘要：In the article, two auxiliary work processes in a hospital are analysed; namely, the administrative work in the out-patients department and the work in the sterilisation service. The analysis focuses on two aspects. The first one refers to complexity produced by the degree of interactive work in work processes. The second one refers to opacity or invisibility of work and competencies necessary to accomplish it. Data has been obtained using an ethnographic approach, combining the use of observations and semi-directed interviews. The analysis develops reviewing descriptively and interpretatively each work process and deploying comparative reflections among them. The article finishes with conclusions related to the particular characteristics that auxiliary tasks have for workers and the organisation itself.
关键词：work ethnography;complexity;auxiliary work;invisible work;competencies;etnografía en el trabajo;complejidad;trabajo auxiliar;trabajo invisible;competencias
