摘要：The development of new technologies based on information/communication and their implementation inside public sector is being very significant: ICTs are changing the information system and the organizational, managerial, relational and cultural dimensions of Italian public sector. In particular the ICTs implementation is changing the way to produce and to distribute public services to citizens and to SMEs. The information management has always been very important in public sector: the management of the documents and of information is significant because it encompass high-costs, high-quality and high-safety services. The new information system inside public sector can no longer trust only on good professional but it must be a systemic and integrated management in a customer driven perspective.
