摘要：The process of public services outsourcing has created a system of parties that contribute to needs satisfaction and to public value creation. The functional separation between the public administration and the utilities producers requires a rethinking of traditional control systems, to enable a more effective process of measurement and evaluation of overall performance and improve decision-making at political, strategic and operational level. This paper identifies, on theoretical basis, the role that the service contract can play in increasing emphasis on performance.
