摘要：http://dx.doi.org/10.5902/198346594809 This study aimed to discuss the general importance of the blogs as a tool for internal and external organizational communication , highlighting as a new mode of communication that can help the information management and build a competitive corporate image , motivating the workforce customer loyalty . It is a case study, qualitative in nature , a literature review , a documentary and a field research . The documentary research was done in a site related to GoogleDocs tool . In the field research was used content analysis. As a result , it is observed that companies are implementing organizational communication processes more participative and strategic . From this perspective , it was concluded that blogs are tools with organizational power of instant two-way communication , able to ensure an interaction of information between the organization and its stakeholders , being a strategy to strengthen the image of the organization to the clients , functioning as a collaborative tool of information management .
其他摘要：http://dx.doi.org/10.5902/198346594809This study aimed to discuss the general importance of the blogs as a tool for internal and external organizational communication, highlighting as a new mode of communication that can help the information management and build a competitive corporate image, motivating the workforce customer loyalty. It is a case study, qualitative in nature, a literature review, a documentary and a field research. The documentary research was done in a site related to GoogleDocs tool. In the field research was used content analysis. As a result, it is observed that companies are implementing organizational communication processes more participative and strategic. From this perspective, it was concluded that blogs are tools with organizational power of instant two-way communication, able to ensure an interaction of information between the organization and its stakeholders, being a strategy to strengthen the image of the organization to the clients, functioning as a collaborative tool of information management.
关键词：Ciências Sociais Aplicadas;Teoria da Informação e Comunicação
