摘要：A survey based on the most recent publications on TQM shows increasing signals of unsatisfaction among practioners and indicates alternatives for future developments.
其他摘要：A survey based on the most recent publications on TQM shows increasing signals of unsatisfaction among practioners and indicates alternatives for future developments.
关键词：Total quality management;organizational change;organizational analysis;Gerenciamento da qualidade total;mudança organizacional;análise organizacional
