摘要：Que-X System is a queue management system based on computerized systemwhich is the application of CRM (Customer Relationship Management) forcustomer queuing system. Que-X system has also been using the protocol TCP /IP network connected to a LAN (Local Area Network), so it does not requirecabling to run and make customer service the room was clean and comfortablestay from additional cables. Que-X system has also been provded by reportingand measurement facilities to improve the effectiveness of service and customersatisfaction. the main aim of this paper is to explain the queuing system that hasbeen used by PT. Intelix Global Crossing is expected to be used in othercompanies. Queue management system is intended to assist in improvingcompany performance to be bette.
