摘要：ABSTRACT :The principle of marketing says that the attainment of organizational goals orthe company depends on how well the organization or company to understandcustomer needs and wants and fill them more efficiently and effectively thancompetitors. The purpose of scientific writing is to know the level of consumersatisfaction on Jerry workshop service. Analyzing the results of questionnairesto the chi square test to determine whether there is influence from service in begiven by the workshop there Jerry Jerry garage level of customer satisfaction..Of the five variables, the most dominant or important for consumers is theservice variables for 188.78 which is the result of calculating the greatest X thanX value of other variables. While the campaign is the result of variable X countthe smallest among other variables at 30.8. Bibliography (2001-2005).
