摘要：Scientific research is aimed at consumers to know extent satisfied with theservices provided Depass Warnet, and see the level of customer satisfaction in terms of Reability, Responsiveness, Asurance, Empathy, Tangibles at Warnet Depass. Customer satisfaction is the absolute necessity for business continuity. Therefore, customer satisfaction should be the priority and attention, because customer satisfaction is always continuously increase the business should continue to improve services for customer satisfaction. Scientific writing titled? Against Consumer Satisfaction Analysis Services Depass Warnet aims to find out how much customer satisfaction to service Warnet Depass using Chi Square Method and Likert s Summated Rating. In this scientific writing, the author uses primary data is to disseminate a questionnaire to the consumers. Results can show that customers are satisfied is by using the Chi Square method with the results? Table is smaller than the value 23.6848 Calculate ie < 24.7354, so Ha is received, Ho is rejected. And by using the Likert S Summated Rating results obtained is 6179, which lies between the third quartile and the maximum is 1500
