摘要：Abstract|CUSTOMER SATISFACTION ANAL-YSIS OF TRAVEL CONSULTANT SERVICES ONTOUR AND TRAVEL OF PT.DWIDAYA Diana Un-dergraduate Program, 2011 Gunadarma Universityhttp://www.gunadarma.ac.id Key Words: Customersatisfaction, PT.Dwidaya Tour Travel ABSTRACT :Customer satisfaction is the result perceived by buyerswho have the performance of a company in accordancewith expectations. Quality of service is the expected levelof excellence and control over the level of excellence tomeet customer needs. Relating to the above authors areinterested in analyzing the level of customer satisfaction interms of service. After the analysis of data obtained fromthe results of the questionnaire conducted in PT.DwidayaTour Travel Dimensions Reliability produce the reliabilityof services provided 66
