摘要：iii ABSTRACT ANALYSIS OF CUSTOMER SATISFACTION LEVEL OFSERVICE TO MUSIC STUDIO 64 Ciputat. PI.Jurusan Management, Faculty ofEconomics, University Gunadarma, 2008. Keywords: Customer SatisfactionAnalysis. In Scientific Writing is entitled: Evaluation of Quality ImprovementServices Had Done musi studio 64 In Effort To Improve Customer Satisfaction,the authors wanted to know the level of customer satisfaction with quality ofservices performed by a music studio 64 by using the Likert method and chisquare test. Or variable data used are primary data where the data is taken basedon the research questionnaire directly to the consumer. And with chi squarewhere Ho is rejected because the calculated Ï2 = 278.715 located in Ha withthe Ï2 table = 36.42.. Bibliography: (2006-2008).
