标题：LEVEL ANALYSIS OF CONSUMER SATISFACTION SERVICES TELECOMMUNICATIONS PT TELKOM (PERSERO) INDONESIA IN REGION BEKASI (CASE STUDY ON PT TELKOM’S CUSTOMERS ON JL. BINTARA VIII KEL. NCO DISTRICT. WEST BEKASI)
摘要：Abstract—LEVEL ANALYSIS OF CONSUMER SAT-ISFACTIONSERVICESTELECOMMUNICATIONSPT TELKOM (PERSERO) INDONESIA IN REGIONBEKASI (CASE STUDY ON PT TELKOM’S CUS-TOMERS ON JL. BINTARA VIII KEL. NCO DISTRICT.WEST BEKASI) Fauzan Undergraduate Program, Direc-torate of Business and Entrepreneurship Diploma Program,2010 Gunadarma University http://www.gunadarma.ac.idKeywords:Consumer Satisfaction (X + 56 pages +Appendix) ABSTRACT The purpose of scientific writingis to know whether customers are satisfied or not withthe services provided by PT. TELKOM in JL. NCO VIIIEx. NCO District. West Bekasi. The method in thisscientific writing using Likert scale and Chi square of fivedimensions including reliability dimension, the dimensionof responsiveness, assurance dimensions, dimensions ofempathy and tangible dimension. Results from the analysisthat has been obtained from 50 respondents and the fifthdimension of testing is to obtain results Likert scale ValuePerformance Index (NIK), an average of 63.12
