摘要：Good service quality of a firm is the most important thing in giving satisfactionto the consumer. Scientific writing is made to determine customer satisfactionwill be the quality of services provided by building management at the TrainingCenter PT. Indonesia Health Insurance. Quality of service can be viewed interms of reliability, form, speed, security, and attention. Analysis tools used inthis research that the authors use the method of Chi Square, then after analysisusing these methods showed that consumers satisfied with the quality of servicesprovided by PT. Indonesia Health Insurance Training Center as the manager ofthe building.
