摘要：Service system queues are not managed properly will greatly influence not goodfor the business of trading. Destination queue is in order to expedite services,such as payment at the supermarket, buying tickets, and when the queue dibank.The author would like to know how the chances of a queue at Carrefour paserbaon holidays (when busy) and weekdays (when not busy). The amount ofCarrefour customer arrival rate at a particular time can lead to a queue line to getservice. Observations conducted at Carrefour Duta Merlin with 14hari.Perhitungan Analysis watu term with many channels one stage method(Multi-Channel Single Phase).. It can be concluded on the holiday the chancesof a very large queue, average queue time was also higher (1.8: 9.06).Proficiency level in these conditions led to the Carrefour Paserba muntuk musttake several steps to overcome these problems, like improving the service byadding an employee to assist the cashier to separate the packaging of goods andpayment transactions using credit cards.
