摘要：Keyword: Key words: customer service, PLN service.Abstrack:ABSTRACT:PLN is a provider of public services that oversee the sector of electricity power only, so customer satisfaction is really important. By maintaining customer satisfaction, then it can build a good image for the company. This study aims to analyze the effect of customer service, response, PLN, PLN power stabilize to customer satisfaction and to find out what is considered an important factor in improving customer satisfaction PLN. To obtain the data, the author distributed questionnaires to 110 people respondent at PLN customers in East Bekasi. The method used in this research is survey method by filling up a questionnaire and a list of questions using the reliability test, test analysis and Bartlett's KMO MSA test of Sphericity test, correlation, multiple linear regression and discriminant test. From the results and discussion, it can be concluded that customer service affects customer satisfaction in a positive, PLN response positively affect customer satisfaction, power (supply) stabilize positively affect customer satisfaction.
