摘要：In this Scientific Writing, entitled Analysis of Customer Satisfaction onIndomaret. The author would like to know how the level of customersatisfaction Indomaret with five dimensions of service quality by Valerie A.Zeithaml and Mary Jo Bither (2003: 93), namely in terms of: reliability,responsiveness, assurance, and empathy, by distributing questionnaires to 50respondents or customers Indomaret. In writing this Scientific Indomaret authorstake data from an address at Jl. Boglam No.26, Grass Market, Menteng, JakartaSelatan. In this study, the authors use the Chi Square Analysis Table. From thecalculations in the can X2 Compute (164.3588213> X2 Table (21, 0261) thenReject Ho, Thank Ha which means satisfied customers terhdap servicesprovided by Indomaret.
