摘要：Key Words : SERVICES, AIR TRANSPORT, BENCHMARKABSTRACT :PT. Indonesia Air Transport, Tbk, is a transportation services company charterflights. Customers from these types of companies is very limited, such as miningcompanies and travel agencies, on the other side of similar companies thatcompete with PT. Indonesia Air Transport, Tbk. many scattered throughoutIndonesia. With competition readiness needed to continue running the company.In order to maintain customers, service quality will be high benchmarks As withthe benefits the company's competitiveness. If the service is satisfied customerswho will pay according to the company diiginkan, therefore the company needsto develop activities in Diploma (Diploma (Professional) Degree) Degreeservices. Based on the above background, practical work in this field includesabout SERVICES TO PT. INDONESIA AIR TRANSPORT, TBK. The goal isto learn how to improve the company's service. Practice methods of this field isto find methods to field data by using the observation for 12 days. Services byintroducing their products directly or indirectly to customers, with the promotionthrough websites, media events, catalogs.
