摘要：ABSTRACT :The Bank is a business entity that menghmpun funds from the public in otherforms in order to improve the standard of living of the majority. The success ofthe bank management is how the bank can seize people's hearts so that its role asfinancial intermediaries are running well. For customers, knowing a Sleeppoliceservices can help make a decision whether these banks can be trusted or not. Thepurpose of this study is to determine the assessment of banking servicecustomers of PT. Jakarta branch office of Bank of North Sulawesi. From theresults of the analysis with Likert Scale, dimensions Tangible average value353.33, the average dimensions of responsiveness is worth 315.67, the averagedimensions worth 349.67 Assurance, Reliability dimension 343 the averagevalue, average value Empathy dimension 338.33 average. Overall, the level ofbanking services of Bank of North Sulawesi has a branch office in Jakarta -average value of 340 service.. Chi Square analysis was obtained Ï2 calculation(4088.33) is higher than Ï2 table (9.488), so Ho is rejected, which meanscustomers are satisfied with the banking services of Bank of North SulawesiJakarta branch office. Bibliography (1994 2008).
