摘要：Balanced Scorecard is a management concept that was introduced RobertKaplan in 1992, as the development of the concept of performance measurementthat measures the performance of the company. Robert Kaplan sharpen theconcept of performance measurement to determine an effective balancedapproach in assessing the performance of the companys strategy. The approachwas based on four perspectives, namely Financial, Internal Business Process,and Learning and Growth. The four perspectives of Balanced Scorecard offers abalance between short-term goals and long term; results (outcome) you want andboosters work (performance drivers) from these results. In determining how thecompanys performance, the authors use the data in the form of financialstatements of companies, is Return on Investment (ROI), as well as distributingquestionnaires to the patients and employees of the Jakarta Islamic Hospital.. Allthe calculation and analysis conducted showed that in general the measurementof company performance with the Balanced Scorecard as a whole can be knownhow the companys overall condition
