摘要：In the case of faces stiff competition in the world of entertainment especiallythose engaged in entertainment, the party PT.Kriya Cipta Kriya Arta (Bliss AndLoft 25), South Jakarta must be responsive in maintaining aspects of consumersatisfaction and continually strive to improve the quality they possess. Thisstrategy is an important enough in the face of the competitive level ofcompetition between the companies engaged in the same field. In scientificwriting, the writer wanted to know level of customer satisfaction PT. CopyrightKriya Arta (Bliss And Loft 25) through 5 (Five) dimensions, namely :Reliability, Responsiveness, Assurance, Tangible, and Empathy. In this study,the method used is to conduct a questionnaire method ditujukkan to 100respondents, of which each respondent had to fill out a list of questionsprovided. PT. Kriya Cipta Arta (Bliss And Loft 25), South Jakarta.
