摘要：Satisfaction is feeling happy or disappointed someone who emerged aftercomparing the performance (results) is thinking of product performance(outcome) is thinking of product performance (or results) to expect. Thereforewe need research or analysis on customer satisfaction that visits of the fivedimensions of reliability, responsiveness dimensions, dimensions of assurance,empathy, tangible dimension. Materialize scientific writing is to know whetherthe customer was satisfied, or not with the services provided MeatballRestaurant Paun 2009, using the Likert method and chi square test on the fivedimensions include reliability dimensions, dimensions of responsiveness,assurance dimension, intangible dimensions. The conclusion of the 75respondents to the five dimensions and the test was to obtain the results of theLikert Value Performance Index (Nik), an average of 109.75%.. thus AcceptReject Ho Ha This means customers Meatball Restaurant Paun 09 were satisfiedwith the services provided.
