摘要：key words: satisfaction, service, customerABSTRACT :Satisfaction is a feeling of pleasure or disappointment that someone receivedafter receiving the service. If someone feels good about a service, so someone issatisfied with the services provided to him, but on the contrary, if a person feelsdissatisfied with a service then the person can be ascertained that he felt lesssatisfied or not satisfied with the services provided to him.
