摘要：Application of quality as the nature of the product appearance or performance isa key part corporate strategy in order to achieve a sustainable advantage, both asa market leader or as a strategy to continue tumbuh.Kualitas have a closerelationship with customer satisfaction. Quality provides an incentive tocustomers to establish strong ties with the company. In the long-termcommitments as this allows the company to thoroughly understand customerexpectations and their needs. Thus, whether or not the quality of service dependson the ability of service providers in meeting customer expectationsconsistently.. So, from the author;s calculations based on the hypothesis testingmethod with the results of Chi Square = 77.04 Ï2 count greater than the Ï2table = 26.2962 at α = 0.05, this means thank Ha which means customers orconsumers Clinics and Dispensaries Wijaya Kesuma Bekasi are satisfied withthe services provided.
