摘要：In their daily lives the word queue very often we meet. Queues is very longindeed very tedious and costly. It is necessary to do an analysis of the queue.The purpose of this paper is to analyze the queuing that occurred at the railwaystation Kranji Bekasi city. The method used for calculating Single Phase MultiChannel is applied to the queue at counters. Based on the calculation of arrivalrate - average day is busy for the three Counters, Uses Level Employees 0, 798or 79, 8%. The probability of no service user is five, 69%, while the probabilityof service users is 94, 31%. - Average number of service users in the queue thatis 2, 542 people. Number of service users in the system, namely 4, 936 people.Average time in queue 28, 56 seconds. Average time in system 39, 84 seconds..Probability of no service user is 8, 37%, while the probability of the existence ofthe service user is 91, 63%. Average Number of service users in the queue is 0,425 people. Average Number of service users in the system, namely 2, 819people. Average time in queue 4, 8 detik.Dan average time in system 16, 08seconds.
