摘要：Balanced Scorecard is a management concept that was introduced by Robert S.Kaplan in 1992, as the development of the concept of performance measurement(performance measurement) to measure corporate performance by determiningan effective approach is balanced. The approach was based on four perspectives,namely financial, customer, internal business processes, and learning andgrowth. The four perspectives of Balanced Scorecard describes the equilibrium(balance) between short-term goals and long term, the result (outcome) youwant and boosters work (performance drivers) from these results. In determininghow the companys performance, the authors use these data in the form offinancial statements, ie balance sheet and income statement of the company,other than that the author is also distributing questionnaires to employees andcustomers of Bank X. The Balanced Scorecard, not only assess a financial size,but are converted further into how these business units to create more value forexisting customers and future, and how these business units to improve itsinternal capabilities and investing in people, systems, and procedures forobtaining a good performance in future. All the calculations and analysisgenerally shows that the measurement of company performance with theBalanced Scorecard, the result that the performance of Bank X is good enoughbecause it has a value that balanced between the four perspectives included inthe Balanced Scorecard.
