摘要：This study aims to determine the level of customer satisfaction to service FutsalAmole, based on the quality of services is divided into 6 variables that istangible, reliability, responsiveness, assurance, Empathy and feedback. Toobtain the necessary primary data in this study used direct observationtechniques, interviews and questionnaires distribution, with the number ofrespondents as many as 60 people. The results obtained by calculation Likertsummated rating (LSR) as a whole customers were satisfied with the value of7351 (5760
