摘要：Keyword: Key Words:BURNONT, SERVANT, CRUISEAbstrack:ABSTRACT :Affect the services the needs of every individual and more varied, including the cruise ship waiter. Cruise ship waiter is a key element in the relationship between a room with another guest. For that, a cruise ship waiter jobs must be supported with the skills, motivation, attitude, values and knowledge to master the competencies in performing the duties of service. Additionally, a minister should be given the material and emotional resources relating to the duties of servants who lived. This is to prevent the risk of the occurrence of burnout (Faber, 1991). According to Pines (in Gramling, 1998), burnout is a term used to indicate the condition of an individual as a result of pressure of work entirely, feeling tired and could no longer function efficiently, restless and unable tosleep well. For that they are working as a waitress cruises vulnerable to burnout. Therefore, researchers interested in studying the burnout picture on a cruise ship waiter who has worked for nine years. The approach used in this study is a qualitative approach in the form of case studies with subjects of a cruise ship waiter who has worked for nine years and 32-year-old subject. Data collection techniques used were interviews and observations, where the interviews are structured interviews used as suggested by Moleong (2004), which at the time of interview interviewer using a (prepare) a list of questions or checklists as a guide during the interview process. Observations used was a non participant observation dikemukan by RJ (1996), where the observer does not participate in the parts of life participated observee. Depersonalisation, subjects experienced a negative attitude, cynical and withdrawn from the guests. Decrease the achievement of self-desire, such as decreased desire successful and capable, and a negative assessment of the job. While the components of the sources and effects of burnout burnout, experienced by subjects include characteristics such as low emotional control, and feeling tired of being worked. Work environment such as excessive workload, the distance between the workplace with a place to stay away. Emotional involvement with the recipient of services such as cleanliness of the guest involvement needed problems, accuracy, and special attention. The impact of burnout that includes physical, such as decreased immunity, such as psychic subjects rate themselves low, and workers%26#39; performance is subject to terbelengkalai job, increased absenteeism, slow, and produkvitas decline. After months of subjects experiencing feelings of distress and exhaustion due to large workloads, and the working atmosphere monotons so influential on the subject of work achievements.
