摘要：This study examined surface acting and distress tolerance as predictors of workplace deviance. Three hundred and thirty-two (332) workers (176 males and 156 females) drawn from selected banks in Nsukka, Enugu State, Nigeria participated in the study. The participants responded to validated measures of surface acting and distress tolerance. The result of regression analyses indicated that surface acting significantly predicted workplace deviance. The result also revealed that distress tolerance was significantly related to workplace deviance. The standardized regression coefficients showed that surface acting was a stronger predictor of workplace deviance than distress tolerance. It was suggested that positive behaviours that are consistent with the organizational work ethics should be adequately reinforced to alleviate the negative emotions felt as a result of surface acting. It was also concluded that Nigeria bank employees who persist in the face of emotional distress may be less likely to engage in workplace deviant behaviours.
关键词：Surfacing acting; distress tolerance; workplace deviance and Nigerian bank workers
