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  • 标题:The effects of brand experience and service quality on repurchase intention: The role of brand relationship quality
  • 本地全文:下载
  • 作者:Azize Şahin ; Cemal Zehir ; Hakan Kitapccedil
  • 期刊名称:African Journal of Business Management
  • 印刷版ISSN:1993-8233
  • 出版年度:2012
  • 卷号:6
  • 期号:45
  • 页码:11190-11201
  • DOI:10.5897/AJBM11.2164
  • 语种:English
  • 出版社:Academic Journals
  • 摘要:The objective of this paper is to investigate the effects of brand experience and service quality on repurchase intention with the role of brand relationship quality. The study was conducted on 258 respondents and research results are analyzed by using structural equation modeling. As a result of this study, brand experiences, satisfaction, and trust have positively effects on repurchase intention for a brand. The research findings indicate that brand experience appears to be far more salient than brand constructs in shaping and building meaningful and long-lasting relationship with consumers.
  • 关键词:Brand experience; service quality; brand relationship quality; brand trust; brand satisfaction; brand commitment; repurchase intention
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