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  • 标题:Impact of Emotional Intelligence (EI) on employees performance in telecom sector of Pakistan
  • 本地全文:下载
  • 作者:Khurram Shahzad ; Muhammad Sarmad ; Muhammad Abbas
  • 期刊名称:African Journal of Business Management
  • 印刷版ISSN:1993-8233
  • 出版年度:2011
  • 卷号:5
  • 期号:4
  • 页码:1225-1231
  • DOI:10.5897/AJBM10.592
  • 语种:English
  • 出版社:Academic Journals
  • 摘要:To reveal the efficacy of the emotional intelligence (EI) construct in organizational studies, this study focuses on the impact of EI on employee’s performance among telecom employees in Pakistan. The paper examines the impact of four significant aspects of EI that is self awareness, self management, social awareness and relationship management. Data was collected from five telecom companies by using questionnaires. The results revealed that a positive relationship exits between social awareness and relationship management and employee’s performance while self awareness and self management were not found significantly related to employee’s performance. Telecom sector needs to consider meaningful features of EI as a strong predictor for efficient performance of employees.
  • 关键词:Emotional intelligence; employee’s performance; telecom sector; Pakistan
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