摘要：DEA-Data envelopment analysis is a mathematical programming technique, which is successfully used to quantify the efficiency of companies in the manufacturing and service sector. The technique essentially estimate ratio of input and output parameters of success - efficiency, in an implicit way and the result is the efficiency of business operations quantification or measurement. This result provides an opportunity to reveal advantages and disadvantages of business activities and processes, meet the business needs and requirements and to identify opportunities to improve current work and processes, on the basis of quantifying the efficiency. Analytic process that develops on the basis of these and the real input and output parameters in addition to objectivity in the quantification of efficiency, identifies best practices. This paper presents the application of DEA to measure efficiency of European airlines which annually transport five million passengers and which are members of the AEA organization. The first step is to quantify the level of efficiency based on real data and then, the ways to improve the efficiency of their work were recommended, for the inefficient ones.
关键词：Data envelopment analysis; efficiency; European airlines
