标题：ITIL Self-assessment Approach for Small and Medium Digital Agencies/ ITIL pašnovērtējuma pieeja mazām un vidējām digitālām aģentūrām/ Подход самооценки ITIL для малых и средних цифровых агентств
期刊名称：Information Technology and Management Science
印刷版ISSN：2255-9086
电子版ISSN：2255-9094
出版年度：2014
卷号：17
期号：1
页码：138-143
DOI：10.1515/itms-2014-0021
语种：English
出版社：Walter de Gruyter GmbH
摘要：In a growing world of Information Technology, entrepreneurs, start-ups and SMEs (small and medium-sized enterprises) require a good mechanism of delivering a good service. Information Technology Infrastructure Library (ITIL) is identified to be the best and most popular “best practices” framework. However, implementing ITIL not only is very difficult but there are also no best practices for implementing it. As a result, ITIL implementations are usually long, expensive and risky. This paper proposes an approach to identify and assess small business specific ITIL implementation and provide a roadmap for improvement based on the assessment results, business needs and guidelines. The proposed guidelines were used practically to assess and implement ITIL processes in a realworld digital agency.
关键词：Digital agencies ; IT service management (ITSM) ; ITIL ; maturity model ; self-assessment ; service lifecycle ; SMT
Loading...
