摘要：Healthcare organisations have recognised the powerful impact of supply breakdowns and have exploited supply chain management for their quality program, especially regarding lean operations. There are many contributors to poor working environments in the healthcare sector. Some studies relate to inadequate equipment, such as patient lifts and facilities for safe disposal of syringes, needles, and medical waste. However, one area that has so far largely been overlooked relates to the built environment. This study aims to investigate strategic Facilities Management (FM) as a function to support the objectives of providing efficient services to healthcare sector through measuring user satisfaction focusing on public training hospital building. This research involved correlation analysis. The findings show that there is a strong significant relationship among the building performance criteria and the importance of post occupancy evaluation (POE) guidelines in functional and technical performance criteria. Based on the findings, this study proposed the establishment of facilities management and the implementation of systematic annual operation program to ensure that management and services are useful. Secondly, it is intended to establish certain policy instruments such as information tools and economic instruments for hospital management to meet the needs of patients in future hospital development.
关键词：Sustainable; Facilities Management Audit; Public Healthcare
