期刊名称：International Journal of Computer Science & Information Technology (IJCSIT)
印刷版ISSN：0975-4660
电子版ISSN：0975-3826
出版年度：2013
卷号：5
期号：1
页码：1
出版社：Academy & Industry Research Collaboration Center (AIRCC)
摘要：Business Process Management aligns organisational strategy and business operation. The dynamicenvironment within which organisations operate promotes changes in business processes, in a phenomenonknown as business process variability. The goal of this research is reviewing business process variabilityliterature to comprehend this phenomenon and analyse its theoretical foundation. Through a systematicmapping study, 80 primary studies acted as sources of evidence to answer three research questions. Bysummarizing this theoretical background, we establish a conceptual synthesis of business processvariability. We equally describe business process variability approaches and observe whether these wereempirically assessed. Finally, we discuss research opportunities in the field. Our study shows that conceptsin business process variability domain are used in an inconsistent manner, demanding a commonvocabulary. A significant number of approaches is available, but most of them lack empirical studies.Additionally, our findings provide a diagnosis of the major challenges in the field
关键词：Business Process Management; Business Process Modelling; Business Process Variability; Systematic;Mapping Study.
