文章基本信息
- 标题：A Study of the Impact of the e-CRM Perspective on Customer Satisfaction and Customer Loyalty-Exemplified by Bank Sinopac
- 本地全文：下载
- 作者：Chun-Chu Liu ; Hsing-Chau Tseng ; Li-min Chuang 等
- 期刊名称：Journal of Economics and Behavioral Studies
- 电子版ISSN：2220-6140
- 出版年度：2012
- 卷号：4
- 期号：8
- 页码：467-476
- 出版社：International Foundation for Research and Development (IFRD)
