摘要：In this paper, the User journey map is an oriented graph to visualize the user's interaction with products and services. It helps designers to understand the user's feelings, thoughts, and behaviours at a specific time and look for the pain and opportunity points. The rapid development of shared massage chairs in recent years has been chosen as a typical case among a large number of shared products in this paper. According to the earlier survey, we noticed that users always had poor experience when use them. The user journey map has been used as a tool to analyze the experience of using a shared massage chair based on the observation and investigation of users in order to proposes new directions for its improvement.
