期刊名称：Jurnal Manajemen dan Kewirausahaan (Journal of Management and Entrepreneurship)
印刷版ISSN：1411-1438
出版年度：2011
卷号：13
期号：2
页码：177-188
DOI：10.9744/jmk.13.2.177-188
语种：English
出版社：Institute of Research and Community Outreach - Petra Christian University
摘要：User satisfaction has held a central role in an organization as one of the measurements for the success of service delivery. The objectives of this study are to evaluate user satisfaction and examine the association between user satisfaction and the qualities in the e-learning systems of Multionational Company. A theoretical framework is developed, through the integration of e-learning satisfaction (ELS) theory and global satisfaction theory. The analysis was organized from a set of data which involve 190 responses from end-users. The main finding confirms some degree of a positive association between user satisfaction and the qualities in the e-learning system.
关键词：user satisfaction; e-learning systems; ELS theory; global satisfaction theory
