摘要：Lecturers' experience of the change process at a tertiary education institution. This article describes a qualitative study that focused on how lecturers experience the process of change at a particular tertiary education institution in South Africa. A phenomenological approach was followed since this approach strives to convey people's perceptions of certain experiences in words. Individual, unstructured interviews with a number of lecturers, who have been employed at the tertiary education institution for the past four years or longer, were conducted and rich and descriptive data were collected. A number of categories emerged from analysis of the data. After research had been completed and the data interpreted, a literature control was done and conclusions were reached. It was found that people involved in far-reaching changes, such as those discussed in this study, should be treated with the necessary empathy throughout the process, as this can be a most stressful experience for all concerned. (South African Journal of Education: 2003 22(3): 198-204)
