期刊名称：Techne : Journal of Technology for Architecture and Environment
电子版ISSN：2239-0243
出版年度：2015
卷号：0
期号：9
页码：267-273
DOI：10.13128/Techne-16130
语种：English
出版社：Firenze University Press
摘要：In Italy, the management of public real estate is the object of a conceptual revisiting with one single common denominator: the increase of quality, meant as the degree of responsiveness to the use needs. This goal requires adding to technical skills - of he who designs and produces works - organizational and managerial competences - of he who designs and produces services - supported by procedures for measuring and monitoring the performance of the services supplied. Assuming as a pilot case the University of Catania, the research has developed a system for planning and control of maintenance services, which aims to increase the quality in managing real estate for University education. This system, patented in 2012, is able to streamline the maintenance services in relation to use needs.
关键词：Management; Maintenance plan; Quality; Streamlining; User satisfaction
