摘要：AbstractThis paper addresses the role of the physical environment in facilitating or inhibiting the use of counselling services, by focusing on issues surrounding the choice of location. A questionnaire and interviews were used to survey university students’ views on the counselling office location on campus. Results revealed two conflicting criteria for the choice of location: accessibility and privacy. The third criterion that emerged was comfort. Alternative locations were evaluated accordingly, while ways to find a location that meets students’ privacy requirement without compromising accessibility are discussed. The importance of determining the location after considering students’ needs was emphasized.
