摘要：AbstractThe distribution of goods in urban areas is characterized by a concentration of residences and commercial activities. However, the impacts of distribution reduce the welfare and related attractiveness of urban areas. To face such as impacts, the development of the concept of city logistics may produce a reduction of diseconomies in the urban context, in order to provide an efficient good distribution system. Thus, this work aims to present a methodology to evaluate the viability of implementing intelligent delivery points in Brazil, analyzing the economic and ambient adhesion to the service and their impacts. For the development of this methodology two theories have been applied: the diffusion of the innovation and system dynamics, which were validated throughout an application for the Metropolitan Region of Florianopolis (Santa Catarina State). The results suggest that the adoption of the service, as well as the use of alternatives logistics may be well applied into the concept of city logistics.
