摘要：AbstractEffective teaching and learning is a catalyst towards achievement and success of students at the tertiary level. The study focuses on effective communication techniques in the context of teaching and learning outside the classroom. The respondents consist of first and third year students from the Communication and Public Policy programme at The School of Media and Communication Studies, Universiti Kebangsaan Malaysia (UKM). The main objectives of the research are to identify levels of concentration, to measure learning satisfaction levels and to analyse the quality of learning levels of UKM students towards learning issues. Three major aspects addressed in the survey are Learning Concentration, Learning Satisfaction and Quality of Learning. The data obtained show that in the Learning Concentration aspect, learning with a liked person acquired the highest mean score whereas teacher communication skills and a friendly learning environment acquired the highest mean scores in the aspects of Learning Satisfaction and Quality of Learning respectively.
关键词：Learning;learning satisfaction;learning quality;out-of-class learning;communication techniques;effective communication ;
